Refund Policy

 

Refund and Return Policy

We strive to ensure complete satisfaction with your purchase. However, we understand that there are occasions when you may need to return a product. This policy details the conditions under which returns and refunds are possible.

1. Damaged or Defective Items: If you receive a product that is damaged or defective, we are here to assist you. To qualify for a return in such cases:

  • Report the issue within 10 days of receiving the product.
  • Provide clear photographic evidence of the damage or defect.
  • Once your return request is approved, we will provide instructions on how to proceed.

2. Incorrect Orders: If you receive an incorrect product due to an error on our part, contact us immediately. We will address the issue at no additional cost to you.

3. No Exchanges or Returns for Buyer's Remorse: We do not accept returns or exchanges due to buyer’s remorse. Please review your order carefully before placing it.

4. Shipping Costs for Returns: You will be responsible for covering the shipping costs for returning your product. We recommend using a trackable shipping service or purchasing shipping insurance.

5. Refunds: Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

6. Sale Items: All sale items are final. No returns or exchanges are accepted.

7. Contact Us: Should you have any questions or need clarifications regarding our return and refund policy, please don't hesitate to contact us at mike@mikefogg.art.

Thank you.